I hit a pot hole and bent an axle on my Travel Trailer. Called and searched everywhere and no one stocked this size axle. Found The OEM Parts Store with Google and sent an email asking if they could help. Marc responded within 24 hours to every email I sent and had Dexter build me a new one. He said it would be 4-5 weeks and 4 weeks and 6 days later the axle was at my door right on time and far cheaper than anywhere I called even if they would have had it. It was a perfect fit and
I had it on in less than an hour. Thank you Marc for all your help. I'll definitely be a repeat customer !!!
Phillip Greer Jun 26, 2019
I had ordered a replacement battery for a Honeywell portable generator. It turns out that the manufacture had discontinued the part so I was contacted by OEM. Marc with OEM first emailed me a few times and then after sending him some pictures of the battery I needed, he went out of his way to track down a suitable replacement. The battery he found was a perfect match and actually cheaper than the one I had ordered online. So Marc refunded me the difference and shipped the replacement battery right away. Fantastic service that went far beyond the normal online order process. I will definitely use OEM in the future for any replacement parts and want to thank Marc and the OEM team for all their help!
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If you can't find certain parts you need. Email us, we have access to over 1 million parts OEM & Replacement. We carry many in stock, and or can ship them from another warehouse asap.