I couldn't find everything I was looking for on your website so I sent an E-mail to your site and got a response very quickly. Marc responded and told me that all of the parts were available. And after a couple of more E-mails Marc had the parts downloaded to your web site and I ordered everything I needed. I feel that Mr. Ledder went out of His way to satisfy a customer. He was very friendly and courteous (you don't find that much in people anymore). I will be glad to tell others of your business.
Thank You
David Williams
David Williams Sep 25, 2012
I received great customer service on my recent order from The OEM Parts Store.
First of all, Mark from OEM called me on Memorial Day Holiday to inform me the belt I had ordered was not in available and offered my a substitute at the same price. Yes, he called me ON Memorial Day!
Next my parts were delivered less than 48 hours days later. I have used other online parts stores and due to manufacturing and shipping delays I have been frustrated by delay after delay in receiving my parts. NOT this time.
I will do business with OEM again for sure.
Small Engine Part Orders in Stock, that are ordered before 2pm eastern time are shipped the same day.
We offer
Over Night Shipping on in stock Small Engine Parts!
If you can't find certain parts you need. Email us, we have access to over 1 million parts OEM & Replacement. We carry many in stock, and or can ship them from another warehouse asap.