I had ordered a replacement battery for a Honeywell portable generator. It turns out that the manufacture had discontinued the part so I was contacted by OEM. Marc with OEM first emailed me a few times and then after sending him some pictures of the battery I needed, he went out of his way to track down a suitable replacement. The battery he found was a perfect match and actually cheaper than the one I had ordered online. So Marc refunded me the difference and shipped the replacement battery right away. Fantastic service that went far beyond the normal online order process. I will definitely use OEM in the future for any replacement parts and want to thank Marc and the OEM team for all their help!
Rob Orr Feb 1, 2014
What a great company and service! I can NOT thank them enough. They really went above and beyond to help me.
I had placed an order with another company and my part was on backorder for over 2 months! Constantly calling and getting nowhere. With one email to ask if OEM Parts Store had it in stock, I got a phone call back with wonderful customer service, explained everything to me and 2 days later, I had my part in hand!
A huge time saver and I will definitely continue using OEM Parts Store when I need parts in the future. Thank you again!
Small Engine Part Orders in Stock, that are ordered before 2pm eastern time are shipped the same day.
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Over Night Shipping on in stock Small Engine Parts!
If you can't find certain parts you need. Email us, we have access to over 1 million parts OEM & Replacement. We carry many in stock, and or can ship them from another warehouse asap.