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Terms and Conditions

Terms and Conditions & General Information

Please read our Terms and Conditions carefully, by using our website you agree to these terms. These terms may be changed at any given point without notice. Continued use of this website constitutes your acceptance of the new terms and conditions. These terms apply exclusively to your access to and use of this website, and these terms are in addition to any other terms or agreements you may already have with The OEM Parts Store for products, services, or anything else.

Flat Rate Shipping is $ 9.95 for most items.

We utilize UPS Ground or USPS Priority, or First Class mail for our main shipping methods. 90% of our orders ship with UPS the same or next day. USPS is used when its faster, or required. Really low weight orders often ship USPS.

Back Orders are out of our control, and if your order becomes a back order then please be understanding. In case of a back order you will have the choice of either waiting for the back order to come in, or you may cancel your order for a full refund. Please contact us prior to ordering if you are unable to wait for a back order. Most back orders are completed within one week, however back orders can take up to 3 months at worst.

$ 9.95 Flat Rate shipping is for the Contiguous United States only, If you need an order shipped to Hawaii, Alaska, Canada Puerto Rico, or any other international location then Flat Rate Shipping does not apply.

$ 14.95 Flat Rate shipping is for specific items that are from specific suppliers that we drop ship to you. If you see $ 14.95 in shipping its because this what our distributor charges us.

We do not accept PO Boxes for delivery addresses, please be aware any order that has a PO BOX for the shipping address will be canceled. If there are special circumstances then please contact us so we can work out a solution. If you must provide a po box address always include your physical address also.

It is highly important to submit proper delivery address information for orders placed. We are not liable for additional shipping costs for orders returned to us, or orders lost.

Shipping rates are subject to change without notice. We sell a lot of heavy and bulky items, please be aware that we cannot ship freight items for a flat rate.

We reserve the right to charge extra for shipping, freight, and packaging supplies. This applies to unforeseen situations that may arise due to, size, weight, or additional packaging supplies. This also applies to shipping locations.

Flat rate shipping does not apply for certain trailer parts, and heavy/bulky items.

You will be initially charged a flat rate shipping charge. Please be understanding the reason we do this Is because on many of the trailer parts we do not know the shipping costs due to size, weight, packaging, and destination. Please also be understanding that we cannot ship everything through UPS or USPS.  For Example a pair of 9” x 72” trailer fenders will have to go freight and the freight charge will vary on the location. Trailer Axles/Parts also fall under this condition. We will always exhaust the initially charged flat rate shipping fee. Please be understanding there may be additional shipping charges depending on what has been ordered. By submitting your order you are agreeing to these terms, and you understand you might be charged additional shipping charges on heavy, bulky, and oversized products. Any trailer parts over 10 pounds will go actual shipping costs. We will try to locate the product you ordered in the closest possible warehouse to you and then we will deduct the flat rate paid online from the final total shipping costs and the remaining will be charged to you.

The OEM Parts Store will only use approved United States qualified, licensed and insured shipping/freight companies such as UPS, USPS, FED-EX, DHL, Yellow, R&L, STI, Daylight Transport, Pitt Ohio, Viran, Roadway, USF, Bekins, SAIA, and or RCT.

International Shipping

Below you can see we have three different size boxes for any orders going to Hawaii, Alaska, Canada, Puerto Rico, or any other international location. Shipping costs given before ordering are all estimates, and cannot be guaranteed as the actual shipping costs. Shipping costs to international countries can vary greatly, please be aware that placing an international order without contacting us first can result in additional shipping charges. We do Not Ship Whole goods like Engines, Trimmers Internationally. Wholegoods can only be shipped anywhere in the USA. Please note most of the warehouses we deal with will not ship international, so we transfer the products to our location, and then we re-ship your order. We will package the order as safe as possible.

Priority International Mail - 12 days average.

  1. Small Flat Rate Box - $ 28.00 / Size: 5" x 5" x 5" Max weight 2 pounds
  2. Medium Flat Rate Box - $ 71.75 / Size: 13-5/8" x 11-7/8" x 3-3/8" Max weight 20 pounds
  3. Large Flat Rate Box - $ 94.25 / Size: 12" x 12" x 5-1/2" Max weight 20 pounds

Should your order not fit in any of these three boxes, then we will use a custom box that will be charged as actual freight, or we may use a custom box if we can save you money. Any additional shipping charges will automatically be charged, and you will receive an email notification. Please Note we are not responsible for lost or stolen, returned, or damaged packages going to any international countries, ordering international is at your own risk. No refunds, or returns will be processed. If you would like to purchase insurance please note this in your order before you submit it.

We can not mark shipments as gifts.

Ordering

Orders placed before 1 pm that are in stock will ship the same day, orders received after  1 pm that are in stock will ship the next business day. Orders that are not in stock will ship as soon as they come in (this mainly applies to all small engine parts).

Sometimes orders are shipped from a different warehouse location, this is due to inventory.

Orders cannot be cancelled once placed, cancellations are subject to a 20% re-stocking fee.

Please make sure you order the correct items, returns are subject to a 20% re-stocking fee.

Please double check the information you provide when ordering, it is fact that 2 orders out of every 10 orders have incorrect information, which can lead to delays.

We understand that mistakes happen, so if you notice a mistake with your order you must contact us as soon as possible.

Before calling in a phone order please be sure to have all the information you need.  For phone orders please make sure you have part, model, serial, and spec numbers ready.

Prices are subject to change without prior notice.

Please allow up to 96 hours for your tracking information to be available, you will be notified once your tracking number becomes available.

Orders placed Friday after noon and over the weekend are processed on Monday morning.

All Karcher Pressure Washer parts orders, cannot be cancelled…no exceptions. Karcher is a german company, and many parts are specially ordered.

Please always make sure your email address is correct when contacting, or placing orders.

We carry over 1 million different parts, we try very hard to stay on top of all the updating however it is almost impossible to be 100% perfect at all times, Sometimes we are not informed by the supplier or manufacturer of any changes, so we ask you to please contact us prior to ordering to make sure the information being displayed is accurate.

We advertise a 5% discount on all order sub totals that reach $100 or more. Please note this is not a discount in addition to already discounted items.

Once an order is placed, we cannot cancel the order later. All orders are processed as soon as the submit order button is pushed.

Returns

  • On all returnable items, if you wish to return an order please make sure that it is returned within 14 days unopened/unused/undamaged. Used/opened parts cannot be returned.
  • Please contact us at Sales@TheOEMPartsStore.com for questions regarding order returns. All returns must have a return authorization and have to be approved prior to returning. 
  • There are certain items that cannot be returned, please contact us to make sure you can return your purchase. Karcher parts cannot be returned. Certain engine and trailer parts cannot be returned,  among them are electrical parts, and any products that hold liquids and more. Wholegoods, engines are also not returnable. Wheel Motors / Hydraulic Pumps are not returnable.
  • Orders returned are subject to a 20% restocking fee. We use many different warehouses throughout the country. When we return an order to any of the warehouses we use, they will automatically charge us a restocking fee. So please make sure you order exactly what you are looking for. Unfortunately we cannot cover any restocking fees unless we are at fault.
  • Orders returned due to shipping implications will be either re shipped for additional shipping charges, or will be cancelled and subject to a 20% re-stocking fee.
  • Shipping charges are not refundable on any returns unless we are at fault.
  • Return shipping is not covered by us unless we are at fault for the order return.
  • All returns must be accompanied with your order id number.
  • All returns returned to us which are deemed un-returnable will be discarded, unless otherwise requested. Please note we cannot refund any amounts on un-returnable products.
  • Once an order is returned, either us or the warehouse will inspect the condition. Once approved for restocking we will refund your payment minus the 20% restocking fee, and also minus the shipping charges.
  • Special order parts, trailer fenders, trailer axles, small engines, and others cannot be returned under no circumstances, unless there is a mistake with the order you have received, all order issues have to be reported within the return time frame of 14 days.
  • We reserve the right to refuse any return due to specific reasons.
  • Karcher Parts are not returnable, depending on what was ordered we can make an exception. 

Payment Processing

  • The OEM Parts Store AOK INC. is proud to offer a secure environment for your order processing.
  • The OEM Parts Store utilizes a secure 256-Bit ssl encryption
  • Please note transactions placed with us will appear on your statement from

The OEM Parts Store.

  • Payments returned, or charge backs are subject to a $40 return fee, in addition to the full purchase amount. Uncollected funds owed, wich will be determined by TheOEMPartsStore.com, are submitted to collections. Collections Fee’s are added to the total amount owed.
  • The OEM Parts Store accepts Visa, MasterCard, American Express, Discover Card, and Paypal.
  • Orders cannot ship until the payments clear.
  • Money Orders or Cashier’s Checks are accepted, please contact us prior to purchasing.

They can be mailed to:

The OEM Parts Store

PO BOX 16990

Chesapeake, VA 23322

Limited Product Warranty

TheOEMPartsStore.com warrants the parts we sell to be in brand new perfect working condition and free from defect. All our small engine service parts have a warranty of at least 30 days. Most of the major parts like pto clutches have a warranty of 1 year. Different parts have different warranties.

Special Order Parts

Please be understanding special order parts have longer delivery times as it takes longer to aquire these parts. Most special order items are custom made, and or must be specially manufacturerd. Please make sure you contact us for specifics, and please make sure you allow ample time for receiving the part. Karcher has many special orderitems. Special order parts are not returnable.

Privacy Policy

The OEM Parts Store believes strictly in protecting user privacy.

The OEM Parts Store does not distribute, or sell the users personnel information in any way shape or form. The only exception would be if ordered by a United States court.

Copyright

All Site Materials including The OEM Parts Store Logo, design, text, graphics, and all other files are property of AOK INC. Dba: The OEM Parts Store. Copyright © 2005-2010 All Rights Reserved.  None of the material on the site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including but not  limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of AOK INC. Dba: The OEM Parts Store. Permission Is granted to display and use the materials on the site for personal, noncommercial and informational use only, provided that you may not, without permission copy, publish, duplicate, or distribute any materials, or modify the materials, or remove or alter any copyright or other proprietary notices contained in the materials.

Site Access

AOK INC. Dba: The OEM Parts Store allows you to make personal use only of the site. Such use does not include, without limitation: any resale or commercial use of the site or its content. Also such use also prohibits making derivatives uses of the site or its contents, or the use of any data mining, robots or similar data gathering and extraction methods. You are not conveyed any right or license by implication, estoppels or otherwise in or under any patent, trademark, copyright or proprietary right of AOK INC. Dba: The OEM Parts Store or any third party.

You may not use any framing techniques to enclose any of AOK INC. Dba: The OEM Parts Store trademark, Logo or other proprietary information including the images found on this site, the content of this site, layout, or the design of any page without written consent from The OEM Parts Store. Further you may not use any meta tags or any “hidden text” utilizing AOK INC. Dba: The OEM Parts Store trademark or product name without written consent.

Linking

You may create a hyperlink to the site, provided such link and the content associated with the link does not portray AOK INC. Dba: The OEM Parts Store or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner.

AOK INC. Dba: The OEM Parts Store makes no claims or representation regarding, and accepts no responsibility for the quality, content, nature or reliability of sites accessible by hyperlink from the site, or sites linking to the site. These linked sites are not under the control of AOK INC. Dba: The OEM Parts Store and we are not responsible for the content of any linked site or any link contained in a linked site, or review, changes or updates to such sites. AOK INC. Dba: The OEM Parts Store provides these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement or adoption by AOK INC. Dba: The OEM Parts Store of the site or any information contained therein.

When leaving this site you should be aware that our terms and policies no longer govern, and therefore you should review the applicable terms and policies, including privacy and data-gathering practices, of that site.

Site Use - In using this site, you agree to the following:

  • Not to disrupt or interfere with the security of, or abuse the site, or any services, system resources, accounts, servers or networks connected to or accessible through the site or affiliated or linked sites.
  • Not to disrupt or interfere with any user’s enjoyment of the site or affiliated or linked sites
  • Not to attempt to obtain unauthorized access to the site portions of the site that are restricted from general access.
  • In addition, you agree that you will comply with all applicable local, state, national and international laws and regulations that relate to your use of or activities on the site. Furthermore we are not responsible for the delivery or quality of any goods or services sold or advertised by third parties through or on the site.
  • Providing your credit card information for payment entitles us to charge you the amount of your order plus shipping cost at the time the order is placed and before the order is shipped.

Indemnification

You agree to indemnify and hold harmless AOK INC. Dba: The OEM Parts Store from any claim, action, demand, loss or damages including attorney’s fees made or incurred by any third party arising out of or relating to your conduct, your use of the site or the services offered thereon, your violation of these terms of service, or your violation of any rights of a third party.

Disclaimer of Warranties

  • You understand and agree that the site and the information, services, products and materials available through it are provided on an “as is” and “ as available” basis. You expressly agree that use of the site is at your sole risk
  • To the fullest extent permissible pursuant to applicable law, its affiliates, and its suppliers disclaim all warranties of any kind, either express or implied, including but not limited to any warranties of title, or implied warranties of merchantability or fitness for a particular purpose. No oral or written information provided by or its suppliers, affiliates, officers, directors, employees, agents, providers, merchants, sponsors, licensors or the like shall create a warranty; nor shall you rely on any such information or advice.
  • You Acknowledge that does not control in any respect any information, products or services offered by third parties on or through the site except as otherwise agreed in writing, and its affiliates assume no responsibility for and make no warranty or representation as to the accuracy, currency, completeness, reliability or usefulness of content or products distributed or made available by third parties through the site.  Its Suppliers make no warranty that the site or its content will meet your requirements, or that the site or content will be uninterrupted, timely, secure or error free, or that defects, if any, will be corrected. And its suppliers do not represent or warrant that materials in the site or information provided by email, or other means are accurate, complete, reliable, current or error free. Nor do or its suppliers make any warranty as to the results that may be obtained from use of or its content or as to the accuracy, completeness or reliability of any information obtained through use of the site.
  • Its suppliers assume no responsibility for any damages suffered by a user, including, but not limited to, loss of data from delays, errors, system down time, network or system outages, file corruption or service interruptions caused by the negligence of, its affiliates, its licensors or a user’s own errors and or omissions.
  • Some states do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you.

Limitation on Liability

  • Under No circumstances, including without limitation negligence, shall or its parents, subsidiaries, affiliates, officers, directors, employees, agents, suppliers or any other party involved in creating, producing, transmitting, or distributing the site or related services be liable for any indirect, incidental, special, punitive, or consequential damages arising from or in connection with the use or inability to use the site or any content provided by or through the site, or resulting from unauthorized access to or alterations of your transmissions or data, or other information that is sent or received, including but not limited to damages for lost profits, use, data or other intangibles, whether based on contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages.
  • Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above may not apply to you. In such jurisdictions, liability is limited to the fullest extent permitted by law.
  • AOK INC. Dba: The OEM Parts Store is not responsible for personal injuries, or death incurred by the use, or installation of any of our products.
  • References made to OEM Part Numbers and Manufacturers is for informational purposes only.