karcher 57316520 OEM Filter with weight

Just wanted to point out how excellent my customer service experience was. I had a bit of a complex order, that unbeknownst to me, had to come from several different parts of the country. I was called (on the weekend, which was awesome because I was really needing some of these parts), and they explained the situation and that it would cost additional (significantly) in shipping. So Mark went above and beyond to try and work things out to reduce the costs. Well, I have a personal thing about paying as much or more in shipping as I do for the items, So I asked him if he could get me the most important stuff I needed in one shipment. After working his magic, he got the most important items in a single shipment, credited me back for the stuff that I opted to get locally, AND had the items to me in about a day and a half!
Thank you Mark for the OUTSTANDING level of service. I will be keeping your number/website handy.

Thank you again,
Fred