Our Customers Reviews

Excellent customer service. My order was shipped to an incorrect address. UPS was giving me little feedback or response. I called the OEM Partstore, left a voicemail, had a return call Wednesday, and had the parts I needed Friday.
CJ Wilk May 23, 2020
Due to a warehouse issue I received a call from MARK to explain what had happen and the problem was resolved. This is the way my dad did business in the 70 and 80's. HOLY Crap Bat Man a phone call , explaining what happen. You sir have a customer for life.

Frank the retired firefighter
Frank the firefighter May 22, 2020
Highly recommended, ordered parts, wasnt in stock received
Received follow up call in less than a week I had the part shipped home and my problem was fixed. Fast shipped and knowleadgeable personnel.
R Hernandez May 13, 2020
Mark was so helpful. Im a 70 year old and as I say older than Moses tablets and I was having trouble finding part numbers and even had the brand of mower wrong. We had 3 calls or so and for Mark to take that much time for a $22.07 part speaks not only volumes about him as a person and employee but your company as well. When I need something again, you will be my first choice.
John Angelucci
john angelucci Apr 22, 2020
Great service. Fast delivery
Jerry H. Apr 14, 2020
I have not yet received my order because it was just placed yesterday. What I wish to comment on is the refund given me on shipping. The OEM Parts Store had no obligation to refund me as I had already agreed to the amount indicated for shipping and handling at the time of the purchase. It takes great integrity for a company(individuals within the company) to return funds to a customer when cost incurred to ship an item was less than proposed. Wow! Well done! As need arises for parts, you guys are the place I will search first.
Happy New Year!
Paul Paschall Dec 27, 2019
This place is amazing! Easy to navigate website, all the parts I needed at the best price, super fast checkout and order filling and the parts were on my doorstep in a matter of days. The right parts and packed very well. I can't express enough how well The OEM Parts Store did and I will surely make this my only source for all my parts needs. To say you've done excellent and created a very satisfied new customer is an understatement. People, forget the other sites. This is all you need!
C A McCormick Oct 26, 2019
I hit a pot hole and bent an axle on my Travel Trailer. Called and searched everywhere and no one stocked this size axle. Found The OEM Parts Store with Google and sent an email asking if they could help. Marc responded within 24 hours to every email I sent and had Dexter build me a new one. He said it would be 4-5 weeks and 4 weeks and 6 days later the axle was at my door right on time and far cheaper than anywhere I called even if they would have had it. It was a perfect fit and
I had it on in less than an hour. Thank you Marc for all your help. I'll definitely be a repeat customer !!!
Phillip Greer Jun 26, 2019
I really appreciate the attention and quick contact you provided when you learned the muffler was not readily available. Thank you so much. Your site has been "bookmarked" and added to my favorites for the next time I may need small engine parts. ThanKS, again.
ROGER HORTON Jun 5, 2019
WOW! I have a 1985 vintage Roper lawnmower that needed front wheels. Couldn't find any other website that would cross the old extinct Roper number for front wheels. Not only did this sight cross my number for a current number in on swoop, they sent me the right parts in a timely fashion and charged a fair price!

Thanks OEM Parts!!
Gary Apr 26, 2019
Why Buy From us