Our Customers Reviews

I was already impressed with all that they offered including great prices and then I discover that their customer service and their commitment to customer satisfaction is second to none. To me that is the most important element and but rarely found.
I just wanted to thank them and highlight that to anyone looking at reviews when deciding to purchase.

Charles G.

Just wanted to point out how excellent my customer service experience was. I had a bit of a complex order, that unbeknownst to me, had to come from several different parts of the country. I was called (on the weekend, which was awesome because I was really needing some of these parts), and they explained the situation and that it would cost additional (significantly) in shipping. So Mark went above and beyond to try and work things out to reduce the costs. Well, I have a personal thing about paying as much or more in shipping as I do for the items, So I asked him if he could get me the most important stuff I needed in one shipment. After working his magic, he got the most important items in a single shipment, credited me back for the stuff that I opted to get locally, AND had the items to me in about a day and a half!
Thank you Mark for the OUTSTANDING level of service. I will be keeping your number/website handy.

Thank you again,
Fred

Easy to find item I was needing . Just would like to have photos of all sides conferm
right item.

I found the part I needed here and at a great price compared to others I had looked for.
so, I decided to order 2. when the box arrived only a day later, I was very pleased. however, there was only one item in the box, and it was a different brand. (My mower is an older one and I know some company's get bought by others, so that wasn't the issue.) After contacting OEM Parts Store, I was assured the other item was shipped from a different warehouse. (Closer to my home actually.) and I received the other item the very next day. Trust me when I say these folks know what they are doing, and they do it right. Thanx again for your very courteous and prompt service and delivery. and I recommend you to others.

Ordered parts online that showed in stock
and 2 days later they were at my doorstep.
Thanks Mike

What a great company and service! I can NOT thank them enough. They really went above and beyond to help me.
I had placed an order with another company and my part was on backorder for over 2 months! Constantly calling and getting nowhere. With one email to ask if OEM Parts Store had it in stock, I got a phone call back with wonderful customer service, explained everything to me and 2 days later, I had my part in hand!
A huge time saver and I will definitely continue using OEM Parts Store when I need parts in the future. Thank you again!

It is really refreshing to find someone who takes pride in doing their job.
Marc Ledder was so professional in helping me get the parts I needed.

Thank You Marc

Jess

First time I have used The OEM Parts Store and it will be my go-to parts supplier from now on. I ordered some Generac parts from them - they had the best prices and most reasonable shipping charges of anyone I found. Unfortunately, their supplier shipped me the wrong parts. One phone call to OEM and they were right on top of it! Marc called them within the hour after I reported the problem but again, unfortunately, they were out of stock on the correct part. Marc didn't stop there - he called numerous distributors trying to find my part but apparently that part is out of stock everywhere and on back order with no apparent in stock date. Marc called me back the same day and was extremely apologetic. It was not his or OEM's fault but Marc took full ownership of my problem as if it was his own. This kind of loyalty towards customers is a rare thing to find these days. Marc turned me from a dissatisfied customer into a lifetime customer - because OEM Parts Store CARES about their customers. The "icing on the cake" was the fact that they refunded my credit card that SAME DAY - unlike the other companies that always take 5-7 days. You can't find a more reputable or honest company like OEM Parts Store. I hope they appreciate the outstanding associate they have in Marc - I sure do!

Ordered 2 parts online that showed in stock
and 3 days later they were at my doorstep.
WOW, thought it might be longer.
thanks

I want to give my thanks to the OEM Parts Store team, especially Marc. I needed a Dexter axle for an older camper. Not only did Marc help find and spec out the correct axle but arranged for a plant pick up at the Dexter facility saving me hundreds of dollars.

Marc gave complete and accurate information and instructions throughout the spec work, ordering and even delivery (pick-up). I've added the OEM Parts Store to my favorites list.