I had ordered a replacement battery for a Honeywell portable generator. It turns out that the manufacture had discontinued the part so I was contacted by OEM. Marc with OEM first emailed me a few times and then after sending him some pictures of the battery I needed, he went out of his way to track down a suitable replacement. The battery he found was a perfect match and actually cheaper than the one I had ordered online. So Marc refunded me the difference and shipped the replacement battery right away. Fantastic service that went far beyond the normal online order process. I will definitely use OEM in the future for any replacement parts and want to thank Marc and the OEM team for all their help!
Rob Orr Feb 1, 2014
contacted OEm thru ebay for a part for my Tanaka Weedwacker. After switching information, I was advised they would have it in a few days. Heck I had it in a few days, like 2, fast, good and reliable place to do business with! The part fit like a charm and it runs like a top again, Thanks Marc for all your help! Bob
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