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I was looking for a hard to find part so I emailed the OEM parts store with a question, They emailed me back for more thorough information. Came to be that part was on order but the arrival time was in the future. I was happy to find the part as it was a Tanaka, and small parts are not easy to find for them. I emailed the info asked for, got a reply back in a day which shocked me. I sent back what they requested, believe it or not I had the part, exact specs and all in 5 days. it may not always be that quick, but always know they GET IT RIGHT, that is the main thing!
I have spent alot of time and money thru different companies online, I will be consolidating to OEM Parts Store for everything they carry in the NOW future! They have a good business ethic, which is hard to find anymore!