homelite 614165001 OEM PM IDLER BRACKET BRG SPACER

I had some trouble getting a part for my Karcher pressure washer, from other places. Marc at OEM called me to make sure that I would get the correct part, as I have ordered it from other places only to be the wrong one. Marc went above and beyond to make sure I got the right part, then he also made sure that I was happy when I did receive the part. He provided service that is very hard to find anymore - he cared that I was happy with my experience with OEM. Needless to say, I will always come back to OEM and it is all because of Marc.
Thank you