Help zone

• ORDERING - The OEM Parts Store offers a shopping cart system for easy ordering of products offered by The OEM Parts Store. If you have questions or concerns pertaining to one or more of our products, please contact us first, before placing your order. This could include questions about brands, types, sizes, weights, quantity, pack size, boz size, color, availability, etc. Because we carry over a million parts, supplies and equipment, our default quantity for all items will show quantity 1000 in stock. Although we do try to keep all items up to date, it is sometimes impossible to do so and we would suggest you contact us should you have any concerns. You may also have questions about pack size, quantities or box size. We do carry several items with a minimum purchase quantity. If an item shows a pack size of 5, then 5 will be the minimum amount you can purchase of that specific item and the price will be multiplied by (5) five. Some items may advise you only need to purchase (1) one, to receive the pack size shown on that specific item. Be sure to contact us before ordering, should you have any questions. Your price will also help to reflect the quantities your ordering.

• RETURNS - If an item you ordered from us does not meet your expectations, simply return it to us within 14 days of the sale in an unused and undamaged condition . You must first contact us and request return authorization. We do not accept returns on special order items, non-stock or discontinued items. 

• As soon as the returned merchandise is received and the condition of the product is verified, the proper credit will be issued. Sorry, we cannot refund shipping charges and a 15% restocking fee will be deducted from the credit. The restocking fee also applies to "Refused" shipments. All returns must be sent back to us shipping prepaid. However, if the error is ours the restocking fee will not apply and shipping charges will gladly be refunded.

  Sorry but we do not accept returns of electrical items.

  • Items are subject to a 15% restocking fee.
  • We can not accept returns of electrical items. Spark plugs are considered electrical items along with any other item that makes, shows, produces electricity or has wires or wiring attached.
  • We can not accept returns of items that show signs of wear, installation, or use.
  • Refunds can not be given for specially made items or custom / special non stock item orders or discontinued item orders ... for all refundable orders, please allow between 14 days for your refunds to be processed. All refunds are subject to 15% restocking fee and will be given in the form of a store credit, unless otherwise requested by the customer. Our finance department will approve the refund if the customer wishes to receive refund in form of credit to the customers credit card. We will not hold your money as a store credit if the customer wishes to have the payment returned to his/her credit card. Time of processing the refund will be the same.
  • Shipping charges are not refunded. Customer must pay for return shipping, unless the return is due to an error on our behalf. We will then pay for the return shipping on the part in error.
  • All returns must be done within 10 days from date of purchase, and must be accompanied with customers receipt and invoice. 
  • Items returned to us which are deemed un-returnable, will be returned to the customer at the customers expense.
  • Certain restrictions apply. Extra fees may apply for testing and evaluation to determine whether an item may be returned.
  • By placing an order with us, you agree to this agreement.
  • By placing an order with us online through our online ordering system, Google checkout, Ebay, or any other service which carries, distributes and retails parts obtained through The OEM Parts Store or an order placed over the phone, you agree to all of The OEM Parts Store user agreements.
  • All Karcher products, trailer axles, custom built trailers are non stock items and will be specially ordered, therefore we can not accept any cancellations for said orders and we will not refund any part of your payment for said order(s). Please allow 6 to 8 weeks for the delivery of Karcher products. The Karcher products that we do not carry in stock will need to be ordered by us from Germany. We will Contact you if we have to order the product from Germany before processing your order.
  • SHIPPING - We are proud to offer fast and efficient shipping service to our customers. Utilizing UPS Ground (or expedited service as selected) who will deliver your order to your home or business with the greatest efficiency and highest quality of service in the industry.  All order placed are normally shipped within 1 to 4 business days (excluding weekends and holidays).  You will normally receive your order in 2-7 business days after shipping.  (Certain locations require additional 1-2 days delivery time.  Some items, due to greater size or weight, require special handling and delivery by truck.  Please allow 2-4 weeks for truck delivery.) Due to size and weight, some orders will require extra cost for shipping by UPS or any other freight delivery service. We reserve the right to charge our customers the extra cost for shipping set by any shipping or freight delivery services we use. We do at times offer a flat rate for most aftermarket parts orders. All other parts ordered and all trailer parts ordered, are charged actual shipping rates, charged to The OEM Parts Store by the shipping / freight companies. You may notice during the checkout process while placing an order through our online ordering sytem, that the cost for shipping your order will show a lower cost then what you were actually charged when your credit card was processed. This is due to the fact that we obtain our parts through several different manufacturers, therefore, we are forced to pay different shipping / freight costs set in place by the manufacturer. We will charge actual shipping rates / cost,  passed on to The OEM Parts Store by the manufacturer or supplier. If you have any questions, please contact us before you place your order. For more information about UPS services please visit http://www.ups.com/. The OEM Parts Store and it affiliates, partners and dealers will always try to use the most cost efficient shippers or freight services, but we will not ever attempt to save a few dollars by going with an unauthorized private shipping company. We will only use approved United States qualified, licensed and insured shipping / freight companies such as UPS, DHL, Fed-Ex, USPS, Yellow, R&L, STI, Daylight Transport, Pitt Ohio, Viran, Roadway, USF, Bekins, SAIA, or RCT.

PAYMENT PROCESSING -  Credit card payments take an average of 1 to 3 days to process. In this time, your order will not be shipped. The payment must clear before any orders are shipped.

• PRIVACY - The OEM Parts Store believes in protecting user privacy. Users of the Site should refer to our Privacy Policy for information about how The OEM Parts Store uses and collects information.

• COPYRIGHT - All Site materials, including, without limitation, the The OEM Parts Store logo, design, text, graphics, other files, and the selection and arrangement thereof are Copyright © 2005-2009 The OEM Parts Store and/or its suppliers ALL RIGHTS RESERVED. Except as stated herein, none of the material on the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of The OEM Parts Store or the respective copyright owner. Permission is granted to display and use the materials on the Site for personal, noncommercial and informational use only, provided that you may not, without the permission of The OEM Parts Store or the respective copyright owner, (a) copy, publish, duplicate, or distribute any materials, (b) modify the materials or (c) remove or alter any copyright or other proprietary notices contained in the materials.

• SITE ACCESS - The OEM Parts Store allows you to make personal use only of the Site. Such use does not include, without limitation: (a) any resale or commercial use of the Site or content therein; (b) making derivative uses of the Site or its contents; or (c) use of any data mining, robots or similar data gathering and extraction methods. You are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of The OEM Parts Store or any third party.
• You may not use framing techniques to enclose any The OEM Parts Store trademark, logo or other proprietary information (including the images found at the Site, the content of the Site, or the layout/design of any page or form contained on a page) without The OEM Parts Store express written consent. Further, you may not use any meta tags or any other "hidden text" utilizing a The OEM Parts Store, trademark or product name without The OEM Parts Store express written consent.

• LINKING - You may create a hyperlink to the Site provided such link and the content associated with the link do not portray The OEM Parts Store or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner. You may not use a The OEM Parts Store logo or other proprietary graphic or trademark of The OEM Parts Store to link to the Site without the express written permission of The OEM Parts Store. This permission may be revoked at any time.
• The OEM Parts Store makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of sites accessible by hyperlink from the Site, or sites linking to the Site. These linked sites are not under the control of The OEM Parts Store and The OEM Parts Store is not responsible for the content of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. The OEM Parts Store is providing these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement or adoption by The OEM Parts Store of the site or any information contained therein. When leaving the The OEM Parts Store site, you should be aware that The OEM Parts Store terms and policies no longer govern, and therefore you should review the applicable terms and policies, including privacy and data-gathering practices, of that site.

• Site Use - In using the Site, you agree:
  • Not to disrupt or interfere with the security of, or otherwise abuse, the Site, or any services, system resources, accounts, servers or networks connected to or accessible through the Site or affiliated or linked Web sites
  • Not to disrupt or interfere with any other user's enjoyment of the Site or affiliated or linked Web sites
  • Not to attempt to obtain unauthorized access to the Site or portions of the Site that are restricted from general access
  • In addition, you agree that you will comply with all applicable local, state, national and international laws and regulations that relate to your use of or activities on the Site. Furthermore, The OEM Parts Store is not responsible for the delivery or quality of any goods or services sold or advertised by third parties through or on the Site.
  • Providing your credit card information for payment entitles us to charge you the amount of your order plus shipping cost at the time the order is placed and before the order is shipped.

• Indemnification - You agree to indemnify and hold harmless The OEM Parts Store from any claim, action, demand, loss or damages (including attorneys' fees) made or incurred by any third party arising out of or relating to your conduct, your use of the Site or the services offered thereon, your violation of these Terms of Service, or your violation of any rights of a third party.

YOU UNDERSTAND AND AGREE THAT THE SITE AND THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, , ITS AFFILIATES, AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ORAL OR WRITTEN INFORMATION PROVIDED BY OR ITS SUPPLIERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, MERCHANTS, SPONSORS, LICENSORS OR THE LIKE SHALL CREATE A WARRANTY; NOR SHALL YOU RELY ON ANY SUCH INFORMATION OR ADVICE.

YOU ACKNOWLEDGE THAT DOES NOT CONTROL IN ANY RESPECT ANY INFORMATION, PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES ON OR THROUGH THE SITE. EXCEPT AS OTHERWISE AGREED IN WRITING, AND ITS AFFILIATES ASSUME NO RESPONSIBILITY FOR AND MAKE NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF CONTENT OR PRODUCTS DISTRIBUTED OR MADE AVAILABLE BY THIRD PARTIES THROUGH THE SITE.

AND ITS SUPPLIERS MAKE NO WARRANTY THAT THE SITE OR ITS CONTENT WILL MEET YOUR REQUIREMENTS, OR THAT THE SITE OR CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. AND ITS SUPPLIERS DO NOT REPRESENT OR WARRANT THAT MATERIALS IN THE SITE OR INFORMATION PROVIDED BY VIA EMAIL OR OTHER MEANS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. NOR DO OR ITS SUPPLIERS MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF OR ITS CONTENT OR AS TO THE ACCURACY, COMPLETENESS OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH USE OF THE SITE.

AND ITS SUPPLIERS ASSUME NO RESPONSIBILITY FOR ANY DAMAGES SUFFERED BY A USER, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA FROM DELAYS, ERRORS, SYSTEM DOWN TIME, NETWORK OR SYSTEM OUTAGES, FILE CORRUPTION OR SERVICE INTERRUPTIONS CAUSED BY THE NEGLIGENCE OF , ITS AFFILIATES, ITS LICENSORS OR A USER'S OWN ERRORS AND/OR OMISSIONS.

SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

UNDER NO CIRCUMSTANCES, INCLUDING WITHOUT LIMITATION NEGLIGENCE, SHALL OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, TRANSMITTING, OR DISTRIBUTING THE SITE OR RELATED SERVICES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SITE OR ANY CONTENT PROVIDED BY OR THROUGH THE SITE, OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR OTHER INFORMATION THAT IS SENT OR RECEIVED, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, USE, DATA OR OTHER INTANGIBLES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.